How do I log in to my account?
We use a password-less login system for your security and convenience. Simply enter your registered email address, and we will send you a one-time verification code. Enter that code on our site to access your account instantly — no password required.

Where can I find information regarding my privacy?
Your privacy is important to us. Please refer to our Privacy Policy for full details on how we collect, use and protect your data.

Can I change or cancel my order?
Please Contact Us as soon as possible if you need to change or cancel an order.

We are usually able to help as long as the order has not yet been fulfilled and remains in our possession. Once the package has been handed over to our shipping partner, we are unable to make changes or cancellations.

What if I received the wrong item?
If you have received an incorrect item, please reach out to us promptly.

You can reply directly to your order confirmation email or Contact Us. Please quote your Order Number so we can assist you as quickly.

Can I combine multiple orders into one shipment?
Multiple orders placed to the same address will be combined into a single shipment by default.

If you prefer your orders to be shipped separately, or if you have specific instructions, please Contact Us before the orders are fulfilled and let us know.

Please refer to our Shipping and Delivery Policy for full details.

Please refer to our Returns and Refunds Policy for full details.

How do I ensure a strap will fit my watch and preferences?
Proper fit depends on several factors, including lug width, case shape, lug clearance, strap thickness, wrist size and strap proportions. Buckle compatibility should also be considered if you plan to use your own buckle.

We recommend reviewing our Measurement Guide before purchasing for guidance on watch compatibility, strap length selection and buckle sizing.

How do I install the strap?
We recommend careful installation and removal using quality tools to avoid damage to your watch or strap.

Step-by-step instructions and best practices can be found in our Strap Installation Guide.

Will my item look exactly like the product photos?
As our products are made using natural materials and handcrafted processes, minor variations in colour, texture, dimensions and finishing may occur.

Please refer to our Product Variances and Tolerances Disclaimer for full details.

Why is a particular strap not available in my lug width or preferred length?
Our eventual goal is to maintain ready stock across lug widths and multiple lengths. New combinations are introduced gradually to ensure quality, responsible inventory levels and a curated selection. If you need a specific size, please Contact Us — your enquiry helps us plan future stock.

When will out-of-stock items be restocked?
We aim to keep our ready-stock collection consistently available across materials, colours, lug widths and lengths. Restocks are carried out regularly to minimise the time any variant remains unavailable. However, availability may occasionally fluctuate due to demand, particularly during periods of higher inventory turnover.

If you have a specific enquiry regarding availability, please feel free to Contact Us.

Do you offer gift cards?
Yes, we offer digital gift cards that can be used across our entire collection. Gift cards are delivered by email and contain instructions on how to redeem them at checkout.

You can purchase gift cards from here.

What does the warranty cover?
Our warranty covers manufacturing defects in materials or workmanship that affect the normal use of the product.

Please refer to our Product Variances and Tolerances Disclaimer for details on acceptable variations that are not considered defects.

How long is the warranty period?
Our warranty applies for a period of 12 months from the date of delivery, unless otherwise stated.

I am unsure if my issue is covered — what should I do?
If you are uncertain whether your issue qualifies under warranty, please Contact Us before sending anything back.

We are happy to review your case and advise accordingly.

How should I care for my leather product?
Our leather products are made from natural materials that are designed to age gracefully with use.

Water and Moisture

• Leather is not waterproof and should not be submerged in water
• If the leather becomes damp, allow it to air dry naturally at room temperature
• Be mindful of contact with lotions, perfumes, sunscreen and oils, which may stain or darken leather

Cleaning

• Wipe gently with a soft, dry cloth to remove surface dust
• For light surface dirt, use a slightly damp cloth and allow the strap to dry fully
• [Suede] Clean with a suede brush and suede eraser as needed
• Do not use soaps, solvents, alcohol or household cleaners
• Avoid soaking or scrubbing the leather

Storage

• Store in a cool, dry place away from direct sunlight
• Avoid storing in sealed, humid environments
  
  

Damage resulting from improper care, misuse or exposure beyond these guidelines is not covered under warranty. For details on natural variations and acceptable wear, please refer to our Product Variances and Tolerances Disclaimer.

Why have I not received a reply to my email?
If you have not heard back from us, please check your Spam or Junk folder.

Sometimes email providers incorrectly filter our messages. To ensure our future emails reach your inbox, right-click the message and select "Not Spam" or "Move to Inbox."