This page outlines our policy on returns and refunds, including eligibility, timelines and important conditions. Please review carefully before initiating a return.

Eligibility & Conditions

We accept returns only if all of the following conditions are met:

• The item is unused, unworn and in original condition
• All original packaging, tags and accessories are included
• Customised, Made To Order or sale items are not eligible unless defective
• The return request complies with our Product Variances and Tolerances Disclaimer

Items that show signs of wear, use or alteration are not eligible for return.

Return Process

Return requests must be submitted within 14 calendar days of delivery. Please include your Order Number to help us process your request efficiently.

Once approved, items must be shipped back within 30 calendar days of approval. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect due to our error.

We strongly recommend using a tracked service, as we are not responsible for items lost in transit.

Refunds

Once a returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow 5 – 10 business days for the refund to be processed, depending on your payment provider.

Original shipping fees, taxes and duties paid are non-refundable.

Returns are subject to a flat restocking fee of USD 20 to cover handling and processing costs. This fee will be waived if the item is deemed defective or incorrect.

Questions

If you are unsure whether your item qualifies for return, please Contact Us before sending it back.