This page outlines how orders are processed, shipped and delivered – including estimated timelines, tracking and other important details to set clear expectations.

Shipping

All orders are shipped via DHL Express for reliable tracking, faster delivery and reduced transit risk, especially for international shipments.

Orders above USD 300 qualify for free DHL Express shipping.
For orders below this amount, shipping rates are calculated at checkout based on destination.

Processing and Delivery Time

Orders are typically packed and dispatched within 1 – 3 business days.

Estimated delivery times:
2 – 5 business days

Delivery times are estimates and may vary depending on destination, customs processing and local conditions.

Tracking Updates

Once your order has been dispatched, a tracking number will be sent via email. Tracking updates may take up to 24 to 48 hours to appear after dispatch.

Returns and Refunds

Please refer to our Returns and Refunds Policy for full details.

Remote Locations

Deliveries to remote or hard-to-reach locations may require extra transit time or surcharges. If this applies, we will contact you before dispatch.

Customs, Duties and Taxes

International orders may be subject to customs duties, taxes or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Delivery Failure and Returned Shipments

If a shipment is returned to us due to an incorrect address, failed delivery attempts or refusal to pay customs charges, re-shipping costs will be borne by the customer.

Refunds, where applicable, will exclude original shipping fees.